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Hello, I'm

Abhinav Yedla

Software Engineer at

Engineering AI experiences and distributed systems that scale

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About Me

Passionate about building at scale

With 9+ years of software engineering experience and a Master's in Computer Science, I specialize in building scalable, distributed systems and working with cutting-edge technologies. At Salesforce, I spearheaded an AI agent initiative that has become a guiding star within the company, demonstrating the transformative power of integrating AI into enterprise systems.

Austin, Texas9+ Years ExperienceHindi, Telugu, English

Master of Science in Computer Science

Iowa State University

GPA: 3.81 · Jan 2015 - Dec 2016

Bachelor of Science in Computer Science

University College of Engineering, Osmania University

GPA: 3.60 · Aug 2009 - May 2013

Publication

An Introductory Guide to Data Science: The Terminological Landscape

Award

Awarded BlackBerry Z10 and PlayBook for work in BlackBerry App World

Career Journey

Experience Timeline

Salesforce

Salesforce

Current

Software Engineer

2022 - PresentAustin, TX

60K+

Employees Served

$2M+

Cost Savings

1M+

Events/Day

70%

Faster Resolution

Conceived and executed a dynamic microservice architecture using Java, collaborating with cross-functional teams to define, modularize, and fortify services with security, reliability, and reusability.

  • Led development of AI agents using Salesforce Agentforce, enabling adoption by 60,000+ employees and driving ~$2M+ in savings
  • Designed real-time notification service connecting Salesforce and Slack, reducing case resolution time by 70% and processing 1M+ events/day
  • Subject matter expert on Slack platform integrations post-acquisition, delivering 30% improvement in workflow efficiency
  • Designed automated CI pipelines cutting deployment time from 4 hours to 30 minutes using Terraform and TypeScript
  • Led multiple scrum teams, onboarding new teams and ensuring timely project delivery
AgentforceJavaSlack APIMicroservicesTerraformTypeScript
Salesforce

Salesforce

Software Engineer

Feb 2019 - Feb 2022Dallas, TX

Architected, designed, and delivered highly scalable products. Worked closely with engineers, product managers, and UX experts to build new features while keeping Salesforce's trusted platform stable.

  • Built scalable products using Spring Boot, Kafka, Redis, and Jenkins
  • Developed test strategies and automation frameworks to drive code coverage
  • Mentored team members in development technologies, tools, and processes
  • Presented designs to internal and external groups and reviewed designs of others
JavaSpring BootKafkaRedisJenkinsTypeScript
GlobalFoundries

GlobalFoundries

Software Engineer

Feb 2017 - Feb 2019Albany, NY

$2-3M

Annual Savings

Part of Agile team developing mid to large-sized customer solutions to transform the business by removing barriers of data flow and automation.

  • Developed chip quality assurance application with complex rules engine, saving $2-3 Million per year
  • Built mission-critical web application for engineers to request changes to Layer or Chip specifications
JavaAgileWeb ApplicationsRules Engine
Iowa State University

Iowa State University

Research Assistant

Jan 2015 - Dec 2016Ames, IA

Built data extraction tools and political ad analysis systems for the Social Analytics Laboratory.

  • Built unified Data Aggregation API for scraping from Wikipedia, Google, Twitter, and Social Mentions
  • Developed Political Ad Analyzer to categorize YouTube ads and identify speaker affiliations
  • Created video-to-text conversion application for sentiment analysis using k-NN and predictive modeling
JavaPythonRNeo4jData ScienceMachine Learning
Iowa State University

Iowa State University

Teaching Assistant

Jan 2015 - Dec 2015Ames, IA

Teaching Assistant for Introduction to Spreadsheets and Databases course.

  • Taught Excel and Access 2013 to undergraduate students
  • Graded homeworks and exams, assisted professor with exam preparation
TeachingExcelAccessDatabases
Oracle

Oracle

Software Engineer

Jul 2013 - Dec 2014Hyderabad, India

1M+

Users Impacted

Utilized Java, Oracle, OAF, and Oracle E-Business Suite to drive application development and support, collaborating with clients and cross-functional teams.

  • Integrated payroll application enhancements benefiting 100s of customers and 1M+ users
  • Built seamless web dashboards and online reports using Oracle Application Framework
  • Communicated with customers to demonstrate Proofs of Concept (POC)
JavaPL/SQLOracle EBSOAFWeb Dashboards
CMC Ltd

CMC Ltd

Software Engineer Intern

Jan 2012 - Aug 2012Hyderabad, India

Developed ITrack, a highly scalable mobile and web application for tracking real-time user locations.

  • Built ITrack mobile and web app for real-time location tracking with background operation
  • Implemented Google Maps integration with historical data visualization
AndroidPHPJavaScriptGoogle Maps

Current Focus

Building the Future of AI at Scale

At Salesforce, I architect agentic AI systems that transform how enterprises operate, from intelligent support bots to multi-agent orchestration frameworks.

Agentforce Slack Assistant

Architected an AI-powered Slack support assistant using Agentforce, enabling employees to resolve issues or create support cases directly within Slack through knowledge retrieval and automated workflows.

60,000+ employees served, ~$2M+ savings

AgentforceSlack APINLPKnowledge Retrieval

Agentic AI Orchestration

Leading the design of agentic AI orchestration, implementing agent-to-agent collaboration patterns, deterministic escalation planning, and core design principles for enterprise AI agents.

Enterprise-scale multi-agent architecture

AI AgentsTask DelegationConfidence RoutingHuman-in-the-Loop

Slack-Native Ticketing Platform

Designed a Slack-native ticketing platform with dynamic, metadata-driven forms that automatically adapt based on channel context, user identity, and business rules.

Eliminated context switching for support

Slack PlatformDynamic FormsMetadata-Driven

AI-Assisted Ticket Auto-Fill

Developed AI-assisted ticket auto-fill capabilities by extracting structured signals from Slack conversation threads and combining them with form metadata to pre-populate case fields.

Reduced manual input, improved accuracy

AI/MLSignal ExtractionAutomationUX

Portfolio

Featured Projects

professional

Oracle E-Business Suite - Payroll

Oracle Corporation

Jul 2013 - Dec 2014

Integrated payroll application enhancements according to legislative changes, benefiting 100s of customers and 1M+ users. Built web dashboards and online reports using Oracle Application Framework.

JavaPL/SQLOracle EBSOAFWeb Dashboards
professional

ITrack - Real-Time Location Tracker

CMC Limited

Jan 2012 - Aug 2012

Developed a highly scalable mobile and web application for tracking real-time user locations with background operation, historical data storage, and Google Maps integration.

AndroidPHPJavaScriptGoogle MapsMySQL
professional

Chip Quality Assurance Platform

GlobalFoundries

Feb 2017 - Feb 2019

Built an application to check semiconductor chip quality through complex rules, saving $2-3 Million per year. Also developed mission-critical engineering change request system.

JavaRules EngineWeb ApplicationsAgile
academic

Similarity Measure Between Documents

Iowa State University

Jan 2015 - May 2015

Used Locality Sensitive Hashing to map similar documents into same buckets. Implemented Jaccard and Cosine similarity measures with BloomFilter for efficient storage.

JavaLSHJaccard SimilarityBloom Filter
academic

Design of Page Rank Algorithm

Iowa State University

Jan 2015 - May 2015

Built web graphs from crawler data, calculated page rank values, and analyzed node visitation patterns across web graph structures.

JavaWeb CrawlingPage RankGraph Algorithms
academic

RPC Framework (Unix UDP Socket)

Iowa State University

Jan 2015 - May 2015

Implemented a remote procedure call framework using system calls for client-server communication over UDP sockets.

CSocket ProgrammingRPCTCP/UDP
academic

Cache-based Distributed File System

Iowa State University

Jan 2015 - May 2015

Designed a distributed file system allowing multiple clients to remotely access files with a local-like experience through caching.

JavaDistributed SystemsFile CacheClient-Server
academic

Inverted Index for Windows Documents

Osmania University

Aug 2012 - May 2013

Developed optimized indexing algorithms integrated with Apache Lucene for efficient data retrieval and search across document collections.

JavaApache LuceneInverted IndexingSearch
research

Data Aggregation API

Iowa State University - Social Analytics Lab

Jan 2015 - Dec 2016

Built a unified API for data scraping from prominent websites like Wikipedia, Google (Auto Complete and Trends), Twitter, and Social Mentions for social scientists and data analysts.

JavaPythonRNeo4jWeb ScrapingData Analytics
research

Political Ad Analyzer

Iowa State University

Jan 2015 - Dec 2016

Parsed political ads on YouTube to categorize content, identify speakers, present ad stance (attacking or defending), and recognize political affiliations using ML techniques.

JavaPythonk-NNPredictive ModelingYouTube APINLP
mobile

Android Applications (Google Play)

Independent Developer

Feb 2012 - Present

Published multiple Android applications on the Google Play Store, demonstrating mobile development expertise.

AndroidJavaMobile Development
mobile

BlackBerry Applications

Independent Developer

Feb 2012 - 2014

Published BlackBerry applications on BB App World. Won a BlackBerry Z10 and PlayBook Tablet in the BB10 Apps Challenge.

BlackBerryJavaMobile Development

Tech Stack

Skills & Technologies

Languages

JavaPythonTypeScriptJavaScriptSQLCR

AI & Agentic Systems

Agentforce (Salesforce)MCPAgentic OrchestrationNLPPredictive Modeling

Databases

PostgresRedisMemcachedDynamoDBOracleNeo4jElasticsearch

Frameworks & Environments

Spring BootNode.jsJUnitMockitoOAuth2

Cloud & DevOps

AWSHerokuJenkinsDockerTerraformGradleAWS Lambda

Architecture & Patterns

RESTDistributed SystemsMVCServerlessEvent DrivenMicroservices

Messaging & Integration

KafkaWebSocketsWebhooksPub/SubgRPC

Monitoring & Quality

NewRelicSplunkGrafanaSonarQubeCheckmarxPMDSpotbugs

Get In Touch

Let's Connect

Whether you want to discuss AI agents, distributed systems, or just chat about cricket and bikes — I'd love to hear from you.

yedabhinav@gmail.com
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© 2026 Abhinav Yedla.